Lub tuam txhab tswj cov ntaub ntawv Informatica tau nthuav tawm cov kev lag luam tshiab thoob plaws huab-native daws teeb meem uas yuav tsum pab cov koom haum rov xav txog txoj hauv kev uas lawv tswj hwm lawv cov neeg siv khoom (CX) lub tswv yim.
Cov neeg siv khoom 360 yog qhov kawg-rau-kawg SaaS kev daws teeb meem uas sib txuas cov ntaub ntawv kev sib koom ua ke, kev sib txuas tsis sib haum, txheej txheem orchestration, cov ntaub ntawv zoo, kev tswj hwm cov ntaub ntawv, thiab kev tswj hwm cov ntaub ntawv hauv ib qho kev daws teeb meem. .
Cov neeg siv khoom 360 cov kev daws teeb meem yuav tsum pab cov lag luam tshem tawm cov ntaub ntawv duplicate thiab txhim kho kev ruaj ntseg, ua kom cov lag luam xa cov neeg siv khoom zoo dua qub thiab kev lag luam pib.
Kev lag luam ua ntej
Vim tias Cov Neeg Siv Khoom 360 muab kev lag luam thawj zaug tswj hwm tag nrho, tag nrho-hauv-ib txoj kev tswj cov ntaub ntawv, cov tuam txhab tuaj yeem siv sijhawm ntau los tsom rau lawv cov neeg siv khoom. Hloov chaw ntawm kev tswj hwm ntau qhov kev daws teeb meem kom tau txais kev nkag siab zoo, cov lag luam tuaj yeem tau txais 360-degree saib ntawm cov neeg siv khoom tam sim ntawd, txhim kho kev ua tau zoo.
Nyob rau tib lub sijhawm, Cov Neeg Siv Khoom 360 ua rau cov tuam txhab txhim kho kev ua haujlwm zoo ntawm lawv txoj kev lag luam los ntawm kev ua kom muaj kev sib koom tes ntau tus neeg siv khoom. Siv Informatica lub tshuab txawj ntse txawj ntse CLAIRE, uas txhawb nqa Cov Neeg Siv Khoom 360 platform, kev nkag siab tuaj yeem muab rho tawm los ntawm cov neeg siv khoom cov ntaub ntawv uas tsuas yog tau ploj mus los ntawm cov txheej txheem phau ntawv.
Jitesh Ghai, tus thawj coj ntawm cov khoom lag luam, Informatica tau hais tias "Kev paub ntawm cov neeg siv khoom tseem yog qhov kawg ntawm kev sib ntaus sib tua uas yog tias koj tsis tsim kho tshiab, koj yuav raug kev txom nyem."
"Peb lub lag luam tshiab thoob plaws ntiaj teb, huab-raws li Cov Neeg Siv Khoom 360 Saas kev daws teeb meem yog kev hloov pauv kev ua si rau cov lag luam tab tom nrhiav kom hloov pauv lawv li cas nrog kev hloov pauv mus tas li hauv cov neeg siv khoom tus cwj pwm hauv lub sijhawm tiag tiag nrog kev nrawm thiab nrawm ntawm lub tuam txhab niaj hnub no. huab-native master cov ntaub ntawv tswj kev daws teeb meem. »
